Customer Survey Results, May 2020

In our May 2020 Customer Survey, we gauged how these organisations were impacted by COVID-19, how they reacted and how well we supported them throughout the disruption.

As COVID-19 hit, we were in a position to fully mobilise and pivot with our customers to help them meet the immense new challenges they were facing. In our survey, 96% were satisfied or very satisfied with our ability to deliver remotely during the height of the pandemic. Looking forward, 83% could cite no areas for improvement in our partnership and relationship as the world enters a “new normal”.

Below is a summary of what our customers had to say about us. To find out how they dealt with the pandemic, what challenges it presented, and how they turned them into opportunities, then read the full report. The analysis is also supported by third party research from Gartner, Microsoft and more.